Frequently Asked Questions
Everything you need to know about your BUILT experience.
How long does shipping take for perishable items?
To ensure maximum freshness, we process orders within 24 hours. Standard shipping typically takes 2-3 business days, and we use insulated packaging to maintain product quality during transit.
Are BUILT products suitable for specific dietary restrictions?
We offer a wide range of products including gluten-free, vegan, and high-protein options. Please check the individual product pages for a full list of ingredients and allergen information.
What is your return policy for food products?
Since our products are perishable, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 7 days for a full refund or replacement.
Do you offer subscription services for regular deliveries?
Yes! You can choose the 'Subscribe & Save' option on any product page to receive automatic deliveries every 30, 45, or 60 days while saving 15% on every order.
How should I store my BUILT products once they arrive?
Specific storage instructions are printed on each package. Generally, our bars and snacks should be kept in a cool, dry place, while our fresh meal kits require immediate refrigeration.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.